Introduction
At Duval Sign Solutions, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage our services.
This policy applies to all interactions with Duval Sign Solutions including website visits, email communications, phone consultations, and in-person meetings at our Jacksonville facility. We are committed to transparency in our data practices and compliance with applicable privacy regulations.
By using our site or services, you agree to the practices described below. If you have questions or concerns about this policy, please contact us using the information provided at the end of this document.
Information We Collect
We collect information only as necessary to provide outstanding service, improve user experience, and fulfill contractual obligations.
1. Personal Information
Information you voluntarily provide to us, such as:
Name, company name, phone number, and email address
Project requirements, file uploads, and service inquiries
2. Website & Usage Data
Automatically collected information includes:
IP address, browser type, and operating system
Pages viewed, time spent on site, and referring URLs for analytics
3. Cookies
Our website uses cookies to store preferences, enhance browsing experience, and monitor traffic analytics. You may disable cookies in your browser settings if desired.
How We Use Your Information
Collected information is used to:
- Respond to inquiries and deliver requested services — Processing quote requests, scheduling consultations, and managing signage projects from design through installation
- Provide quotes and consultation details — Preparing accurate estimates based on your specifications and project requirements
- Improve website design and client experience — Analyzing site usage patterns to enhance navigation, content, and functionality
- Send service updates and announcements — Communicating project status, appointment confirmations, and important business updates
- Fulfill legal obligations — Maintaining records for tax, warranty, and regulatory compliance purposes
- Process payments and billing — Managing invoices, payment processing, and financial transactions securely
We do not sell, rent, or trade your personal data to third parties for marketing purposes. Information is shared only with trusted service providers necessary to perform services, such as payment processors, material suppliers, or installation subcontractors, under strict confidentiality agreements that prohibit them from using your information for any other purpose.
Data Protection & Security
We maintain administrative, physical, and technical safeguards that align with industry standards to protect your personal information.
Security Measures
Our security practices include:
Secure data transmission using SSL encryption for all web forms and email communications containing sensitive information
Limited access controls restricting employee access to personal data on a need-to-know basis
Regular security audits reviewing our systems for vulnerabilities and potential threats
Secure physical storage for paper records containing personal information
Data backup systems ensuring business continuity and information recovery capabilities
While no system is completely secure, Duval Sign Solutions follows industry best practices to minimize unauthorized access, data breaches, or information loss. We promptly notify affected individuals and authorities in the unlikely event of a security incident affecting personal data.
Third‑Party Links & Services
Our website may contain links to third‑party websites or embedded tools (e.g., Google Analytics, social media widgets). We are not responsible for the privacy policies or behaviors of these external sites.
Your Privacy Rights
Depending on your jurisdiction, you may have rights regarding your personal information.
Rights You May Exercise
Access your data — Request a copy of the personal information we hold about you
Correct inaccuracies — Update or correct outdated or incorrect information in our records
Request deletion — Ask us to delete your personal data subject to legal retention requirements
Restrict processing — Limit how we use your information in certain circumstances
Withdraw consent — Opt out of marketing communications or revoke consent for data processing
Data portability — Receive your data in a structured, commonly used format
File complaints — Lodge complaints with regulatory authorities if you believe your privacy rights have been violated
How to Exercise Your Rights
To exercise these rights, email ken@duvalsignsolutions.com or call (904) 966-4778. We will respond to your request within 30 days and may require verification of your identity before processing certain requests. Please note that some information may be retained as required by law or for legitimate business purposes such as warranty service and tax compliance.
Policy Updates
We may update this policy from time to time to reflect changes in technology, law, or our operations. Any revisions will be posted here with an updated "Last Revised" date. Last Revised: October 2025
Contact Information
Duval Sign Solutions, Inc. Jacksonville, Florida
Your privacy, safety, and confidence remain central to our commitment to serving you better online and in business.